If you decide to hire a professional property management company to manage your property then the profitability of your property all depends on whether you hire a good or bad property management company.
Hire the right management company and you will have a lucrative rental. Hire the wrong management company and you will lose thousands of dollars.
The biggest goof owners make is that they don’t do enough research on a property management company. With a little research, you can avoid hiring a bad management company.
Don’t hire one of those big nationwide corporations that sell property. They do property management because they want to be the first company you think of when you want to sell your property. They lose money on property management, but make money when you are ready to sell your home. It’s never a good idea to go with a property management company that is trying to get you to sell your home because that’s where they make the big money. You want a company that specializes only in property management and nothing else. You don’t want a big corporation either. You want a small, local expert that has lived in your city for at least 20 years. You want a property management company that specializes in your local market only.
Try and get three references from the property management company. Call those references and make sure they do not know anyone personally at the property management company. Ask them how they like the company. Find out if there has ever been problems with getting paid from the management company. Ask them what they dislike about the company.
Use the Internet to make sure the property management company and its employees have the necessary licenses and that they are in good standing. Most states require property managers to have a real estate license and/or a property manager’s license. For example, the state of California requires property managers to have a real estate license.
Make sure that the property management company is insured. The company should have general liability insurance, workers’ compensation, auto liability, and professional (or misconduct) liability. Because the management company will be collecting your security deposits and rents, they should have a fidelity bond to protect you in case an employee embezzles or mishandles your money.
Make sure you ask the prospective property management company the right questions.
Consider asking the following questions:
1 - Can you show me a list of what management services you provide?
2 - Do you sell homes or make money on referring me to a real estate agent?
3 - Can you tell me exactly when I should expect a monthly check or deposit into my bank account for the rent you collected?
4 - How do you market properties?
5 - How quickly do you, and what is your procedure for, handling maintenance requests from renters?
6 - What is the name of the person who will be managing my property? What are their qualifications? Are they legally licensed? How many properties does this person currently manage?
7 - I would like 3 clients of yours that I can call. I would like the references to be from people who have homes that are managed by the same person who will be managing my home.
8 - If you have your own in-house maintenance division, do you only charge the cost of labor and materials or do you markup the labor or have other surcharges?
9 - Do you pass along any volume purchasing discounts fully and directly to clients for appliances, carpeting, and other items without any markups?
10 - How do you handle late charges? Who gets to keep the late charges? If you keep the late charges, will you come down on my monthly management fee? If I get to keep the late charges, are you charging me a higher monthly management fee?
11 - Do you carry Errors and Omissions coverage of at least $500,000, plus general liability coverage of at least $2,000,000?
12 - Do you have at least a $500,000 bond and a forgery and alterations insurance policy of $25,000 or more for all your employees?
13 - Do you meet all DRE standards for what is considered acceptable and not acceptable regarding the co-mingling of owners’ funds? How do you keep my rental income separate from John Doe’s rental income? If money is not in my account to pay for a repair, do you contact me and ask that I send you the money or is the money taken from another owner to pay for my repairs until I can pay you. (The answer you want to hear is that the repair is not made until the money is in your account to pay for the repair).