HSBC, along with the rest of the banks in the UK, has been ordered to pay out compensation to genuine claims on the mis-selling of policy protection insurance. This comes under a lot of different names, so do check to see if you took out the policy as something other that PPI. In all its forms, it means something that protects you if you become unemployed at short notice while having to make large payments on a loan of credit card. The problem with this, was the way it was sold.
The problem with this form of insurance wasn’t that it’s deceptive in itself - it should be a good way of protecting yourself against unforeseen unemployment, and in fact HSBC still offer it under a different name today - but the way that it was being sold was less than honest. Commissions for bank staff on PPI sales meant that some individuals took it upon themselves to dupe customers into getting the policy when they were unemployed already, or retired, or seriously ill. The extent of this deception has since some clear, with billions of pounds worth of mis-selling claims being made.
HSBC actually still sells PPI, under a new name, which shows how it’s not the thing itself that was a problem, but the way it was handled. The FSA has asked banks to pay back all of the money they took from unwitting customers, and fines those that fail to do so. HSBC was one of a group of banks that tried to oppose this in court, and they also failed to respond quickly to complaints at first. However, they’re now well onboard with the idea of putting it behind them, and have 250 million to do just that.
The process is fairly straightforward. You can go to them, through their complaints department, and should be able to get a solid response on the compensation you’re entitled to within eight weeks. Should things not be processed you can do to a government ombudsmen. They will then take the complaint on for you, and make sure you get your money back, without charged you any fee.
Many people still haven’t received their compensation yet. HSBC has set aside almost two hundred and fifty million pounds to handle this, so you should make your claim.