Buying Spanish property isn't overcomplicated but there are two things that will get difficult occasionally. For instance when you are purchasing a property you purchase it with clear title. What does that mean? Well, it suggests that the property has no liabilities on it when it is sold.
This of course means clearing the old mortgage. So that the process is like this. You make contact with the bank 2 weeks before the property purchase and you assert;
“We are signing for a property on such and such a date how much should be cancelled on that date?”
And this is essential because interest payments arecalculated on a daily basis. So the bank then gives you a certificate with the amount to cancel on the day and they also say who will be there to gather the check for the payment from the buyer.
Now let’s get into details. Citibank are positively useless in every respect. I had a prior rant about them on this blog in the summer. They actually spent a quarter of the year without granting a mortgage and giving any information as to why they didn't approve the mortgage and why they had taken so long. This is the same sale but the customers have actually got a finance from a different place. However what happened now is we have asked Citibank for the cancellation certificate and on the day of the signing the purchasers must pay a certain amount to cancel the current mortgage. Citibank have declined to give the certificate for the date of the signing. They'll give a certificate for the 5th of December but not the 14th of December.
Now apart from the plain fact this makes almost no sense whatsoever, why can they give a certificate from the 5th and not the 14th?It is actually illegal. They've got a legal responsibility to provide the information to the mortgage holder of how much is needed to cancel on any specific dates. As they have completely refused to provide this info they're acting in failure of the law. However how do we inform them about that?
All they have is a call centre and you cannot use Citibank in order to get info Citibank and Citifinancial are now two separate entities although the original mortgage was done in Citibank. Citifinancial have a call centre will you phone up and talk to a different person every time who doesn't know the situation from the prior person and isn't allowed to put any information through to the person who needs to sort it out.
Thus I'm nominating Citibank and Citifinancial as the 2 worst firms in Spain now before Telefonica/Movistar and ahead of Vodafone and you know what I think of Vodafone and numerous others.